A: Do the following:
1. From the main menu, choose Patient/Letters. The Patient Lookup dialog displays.

1. Click the ellipsis button
next to the Choose Letter field. The list of letter templates displays.

2. Choose the template you want. In this example, we choose Reminder for Lab Test. Click View Template. The Template displays in Microsoft Word.

3. You can now modify the letter template as you wish. Note that eClinicalWorks provides a file called Provider Setup Field Descriptions.xls which contains all the possible tags you might want to enter into a template to modify it.
You can use this file as a reference.
4. Save the template file with a new name.
5. Now you can use your new template file when you create a letter.